Returns & Exchanges

At Run North West, we want you to be completely satisfied with your new running gear, which is why we offer a 28-day return period for all unused items in their original packaging. Whether the fit isn't right or you've changed your mind, our team is committed to making the exchange or refund process as seamless as possible.

Return Process

• 1.
  Check Eligibility

  Ensure your items are unworn, in their original condition, and include all original tags and shoe boxes before initiating a return.

• 2.
  Complete the Form

  Fill out the returns form included in your original shipment, specifying whether you would like an exchange for a different size or a full refund.

• 3.
  Package and Post

  Securely package your items and send them back to our warehouse using a tracked courier service to ensure safe delivery to our team.

• 4.
  Processing and Refund

  Once received, our sports experts will inspect the items and process your refund or dispatch your exchange within 3-5 working days.